Frequently Asked Questions

Find Answers to Common Sleep Reset Questions

Where will I be staying?

Our current venue is beautiful Villas Mandarinas, located roughly 13 miles south of the Puerto Vallarta International Airport (PVR), in a small coastal town called Mismaloya. The Villa has all the modern amenities you are used to such as Wi-Fi, air conditioning, and clean running water. There is a full staff compliment with housekeeping, chef services, wait staff, and recreationists on site. Everything included in the retreat is available on site at the Villa, however, you are free to leave the Villa to sightsee if you wish.

How will I get there?

You will need to get a flight to Puerto Vallarta International Airport, (also called Licenciado Gustavo Díaz Ordaz International Airport, code - PVR) on or prior to the Saturday of the retreat. If you share your arrival time with us, a member of our team will meet you at the airport and deliver you to the Retreat site.

What payment methods are available?

Payment is accepted through all major credit cards, STRIPE, PayPal, or bank wire transfer.

Can I pay in another currency?

Payment may be made in CAD, USD, or MEX pesos.

Is it wheelchair accessible?

Currently our venue is NOT wheelchair or handicap accessible! The Villa is a multi-level building accessible by stairs, as of now we do not have access to an elevator.

Are there group discounts available?

If you are sharing a room, only the first person pays full price and each additional person sharing the same room gets a 30% discount.

Please contact us at [email protected] or +1-888-704-1092 if you would like to reserve a private event.

Can I bring kids or pets?

Children and teens under 18 years of age are only permitted at specified family friendly retreats. Pets are not allowed.

Please contact us at [email protected] or +1-888-704-1092 for special inquiries (ex: cots required, service animal etc.).

Is sleep testing included?

All members are offered one night of free sleep screening with a GEM Pro Device.

Can I customize my treatment?

A variety of services and add-ons, including diagnostics and 1:1 coaching, are available upon request.

Are meals included?

All food and beverages are included for the duration of the event. (onsite only)

What if I have a food allergy?

Please advise our team if you have special dietary requirements and our chef will do everything possible to meet your needs.

Start Healing Your Sleep Tonight!

Request a free copy of

'Master Your Sleep: Secrets to Crafting the

Perfect Pre-Bedtime Ritual.'

by Julia Worrall, The Sleep RN©

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